Help center
Questions, answered
How long does shipping take?
Orders leave our New York warehouse within one business day. Standard delivery takes 3–5 business days and is free on every order; express 2-day options appear at checkout.
How do I know an item is in stock?
Every product page shows live availability before you buy. If a tool runs out mid-order, we email you within a day with a replacement or a full refund — your choice.
Can I cancel or change my order?
Yes — easily, before it ships. Reply to your confirmation email or message us through the contact page and we cancel or adjust the order free of charge.
How does the price-match guarantee work?
Find the same tool cheaper at another authorized retailer within 30 days and we refund double the difference. Send the competing link with your order number via the contact page.
What is your return policy?
90 days, no hassle. Use a tool on a real job — if it is not right, send it back for a full refund. Full steps live on our shipping & returns page.
Is this site accessible?
We aim for WCAG 2.2 AA: keyboard-navigable pages, visible focus, labeled controls, and reduced-motion support. If anything blocks you, tell us through the contact page and we will fix it promptly.
Do you sell gift certificates?
Yes — any amount from $25, delivered by email with a personal note. See gift certificates.